- Powerchute business edition on freebsd how to#
- Powerchute business edition on freebsd serial#
- Powerchute business edition on freebsd drivers#
- Powerchute business edition on freebsd driver#
- Powerchute business edition on freebsd manual#
More information regarding these accessories is available on ģ. If you have a SmartSlot accessory connected to the UPS, check that it is configured correctly. If the system is still unable to communicate, proceed to the next step.Ģ. Once you have followed the steps outlined in the Troubleshooting sections above, stop and restart the PowerChute Business Edition Agent. Note: APC recommends that for optimum performance the UPSs USB cable be plugged into the PC's USB port directly, and not into a USB hub.Īdditional Windows Troubleshooting Information 1. In the next screen when asked select USB as the com port. If the UPS model is SUA, SU, or other Smart-UPS select "Other Type-B". In the next screen when asked to "Select your UPS Model:" from the drop down select "Other Type-A" if your UPS model is a SC, SMT, SMX, SMC, SMTL, SRT, SURTD. When reinstalling when asked "Would you like to automatically search all communication ports for a UPS?" select No.
After restarting the UPS, and powering on the server reinstall PowerChute.
For assistance with performing the brain dead procedure see Schneider Electric FAQ FA156611.
Powerchute business edition on freebsd drivers#
If the USB drivers have loaded properly and USBDeview.exe can discover the UPS yet PowerChute cannot discover the UPS, uninstall PowerChute, power down all equipment connect to the UPS, and brian dead the UPS. See Schneider Electric FAQ FA283181 for assistance with using USBDeview.exe to troubleshoot UPS communications.Ĩ. Using a freeware utility such as USBDeview.exe you can review all connected USB devices. Remove the device that is not communicating and see if that has any effect.ħ. If an upstream device is not communicating, any device downstream possibly may not communicate either. Make sure that all other USB devices upstream from your APC UPS have communication. Ensure that the USB cable connected to the UPS is the last cable in the chain (downstream).
Powerchute business edition on freebsd manual#
Check your hub's manual to learn whether the hub should be powered with an AC/DC adapter.Ħ. If your installation includes a USB hub (a device that multiplies the number of USB ports available), and the UPS is plugged into it, check that the hub is receiving power.
Powerchute business edition on freebsd how to#
Consult your computer documentation for details on how to enable the USB Port.ĥ. Make sure that the USB port is enabled in your computer BIOS.
Powerchute business edition on freebsd driver#
If either HID or this driver does not display, proceed with the steps below.Ĥ. You should see a driver called American Power Conversion USB UPS. From the Device Manager select Human Interface Devices (HID). Schneider Electric FAQ FA159743 discusses how to switch drivers.ģ. Note: If configuring for native shutdown via Control Panel - Power Options then the driver should be HID UPS Battery. Go to the Windows Control Panel - All Control Panel Items - Device ManagerĢ. Troubleshooting Windows USB Communications ġ.
Powerchute business edition on freebsd serial#
For Smart-UPS models SMT, SMX, SMC, SURTD it is not possible to test serial com using PuTTY or other like tools. See the "Checking UPS Communications on Windows" section of the PowerChute Business Edition Installation Guide for more information. Troubleshooting Windows Serial Communications Try debugging the COM port with a tool like PuTTY - using 2400 as the baud rate for Smart-UPS models SU, and SUA. If you wish to change from a USB port to a serial port, you must re-install the PowerChute Business Edition Agent. The communication port is no longer configurable within the Agent in v9.5+. Make sure that PowerChute Business Edition is configured to use the correct communication port.Ģ. If the system is still unable to communicate, proceed to the next step. With the correct cable attached, stop and restart the PowerChute Business Edition Agent service, "APC PBE Agent". If you are installing or upgrading PowerChute Business Edition with no UPS attached, and you are asked to manually choose either a DB9 or an RJ45 port: choose the DB9 port.ġ. Some UPS devices have both the DB9 and RJ45 port types (e.g. For USB communications, the cable must be USB-IF certified. Note: The serial communications cable is not a standard RS-232 cable and differs depending on the UPS type. If you are using USB communications, make sure that the USB cable that came with the UPS is connected from the USB port on the UPS to the USB port on your computer. If you are using serial communications, check a) that you are using the serial cable that came with the UPS and b) that it connects the serial port on the UPS to the serial port on your computer.ģ. Check that the PowerChute Business Edition Agent service is running, named "APC PBE Agent".Ģ. Resolution: Troubleshooting Communications on Windows See resolution / troubleshooting for list
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